HAve a Question?

FAQ

• What areas do you serve besides Norfolk?

  We serve Chesapeake, Virginia Beach, and nearby cities. Homeowners looking for an air conditioning company in Virginia Beach, VA and surrounding areas count on us for reliable installation, repair, and maintenance. Our technicians travel throughout the region to provide fast, professional service that keeps your system performing efficiently.

• How often should I change my air filters?

  As a professional heating and air conditioning company, we generally recommend changing air filters monthly. However, the frequency may vary depending on your location and the presence of contaminants such as dirt and pet dander. It's advisable to inspect your filter regularly and replace it when it appears dirty.
• Do you offer emergency HVAC repair services?

  Yes. Our 24/7 emergency repair services mean you never have to wait for comfort. As an experienced air conditioning company in Chesapeake, VA and beyond, we respond quickly with the tools and parts needed to restore your system. Whether it’s a minor repair or a major failure, we’re always ready to help.

• How often should I have my unit serviced?

  To maintain your HVAC warranty, you should schedule professional maintenance a minimum of once a year, with twice a year being the ideal recommendation. That way, we can check your system in both the cooling and heating modes. Annual service ensures the system is inspected, cleaned, and maintained to meet most manufacturer requirements for keeping the warranty valid.
• What makes your technicians stand out?

  Our certified technicians are trained to handle every major HVAC brand and focus on accuracy, not upselling. Many homeowners who choose an air conditioning company in Virginia Beach, VA and surrounding areas trust us for honest advice and clear communication. Every service comes backed by our 365-day buy-back guarantee for complete peace of mind.

• Can I fix my broken air conditioner myself?

  Attempting to repair a broken air conditioner without professional HVAC expertise and the proper testing equipment can be risky and may cause further damage to your system. Our trained technicians have the skills and tools to safely diagnose and resolve any issues with your AC unit.
• What are the benefits of upgrading to a high-efficiency system?

  High-efficiency systems reduce energy use, improve comfort, and lower utility costs. Working with an expert air conditioning company in Virginia Beach, VA and surrounding areas guarantees proper installation and performance. You’ll enjoy quieter operation and cleaner air while saving money each month.

• How big should my heating and cooling unit be?

  Determining the appropriate size for a heating and cooling unit involves considering multiple factors, including your home's structure, insulation, and attic space. An oversized system may lead to excessive humidity and potential mold issues, while an undersized unit can result in constant operation and increased energy costs. Our qualified technicians can accurately assess your home's needs to recommend the optimal unit size.
• How often should I schedule maintenance?

  We recommend twice-yearly service—once before summer and once before winter. Regular tune-ups by a trusted air conditioning company in Chesapeake, VA and beyond help prevent breakdowns and extend your system’s lifespan. Preventive maintenance keeps your energy bills low and comfort levels high.

• If I replace my outdoor unit, do I also need to replace my indoor unit?

  In most instances, replacing both the outdoor and indoor units simultaneously is recommended. Air conditioner and heat pump outdoor units are designed to work with matching indoor units for optimal efficiency and performance. Additionally, if both units were installed concurrently, the indoor unit is likely nearing the end of its lifespan as well. Replacing both units ensures system compatibility and provides comprehensive warranty coverage for the entire system.
• How do I know if I need repairs or replacement?

  If your HVAC system is over 10 years old or constantly needs repair, it might be time to replace it. A reliable air conditioning company in Virginia Beach, VA and surrounding areas will assess your system honestly and recommend what’s best long term. We focus on saving you money through smart, lasting solutions.

• Should I cover my unit in the fall and winter?

  While covering your unit can help prevent debris accumulation, it's crucial to avoid operating the unit with the cover in place. If you plan to turn off the unit during an extended absence, you may cover it after disconnecting the power source. For any operational issues, we recommend contacting our heating repair services for a complimentary assessment.
• Do you offer indoor air quality solutions?

  Yes. We install air purifiers, humidifiers, and dehumidifiers that enhance comfort and health. As a full-service air conditioning company in Chesapeake, VA and beyond, we help create cleaner, healthier living spaces by reducing dust, allergens, and pollutants.

• What makes an AC unit freeze up?

  Several factors can contribute to AC unit freezing, including refrigerant leaks due to wear and tear, which can lower pressure and cause freezing. Insufficient refrigerant levels force greater expansion, resulting in colder temperatures that can freeze moisture around the evaporator coil. Dirty evaporator coils and defective blower motors can also lead to freezing. These issues require professional attention, and our trained technicians are equipped to address them effectively.
• Do you provide ductwork and ventilation services?

  We do. Our team inspects and repairs duct systems to improve airflow and efficiency. A dependable air conditioning company in Virginia Beach, VA and surrounding areas will also help balance humidity and air circulation, ensuring your home feels comfortable year-round.

• What is a zoning system?

  A zoning system divides your ductwork into separate sections, allowing for individual temperature control in different areas of your home. This enables more efficient cooling of sun-exposed rooms while reducing air conditioning in less frequently used spaces. Zoning systems contribute to improved energy efficiency and overall home comfort. Our team can provide more detailed information about implementing a zoning system in your home.
• What should I do if my heater stops working?

  Check your thermostat and power first, then call us if the issue remains. As an established air conditioning company in Chesapeake, VA and beyond, we offer 24/7 emergency service to restore heat quickly. Our technicians arrive prepared to fix most problems immediately.

• How can I improve my indoor air quality?

  Improving indoor air quality involves regular dusting and vacuuming. Additionally, our qualified technicians can install specialized equipment such as UV light units, high-efficiency air filters, and electronic air cleaners to further enhance your home's air quality.
• Can you help improve my home’s energy efficiency?

  Yes. From smart thermostats to high-efficiency upgrades, we offer several ways to reduce waste. Partnering with an air conditioning company in Virginia Beach, VA and surrounding areas ensures expert recommendations and professional results. You’ll save energy without sacrificing comfort.

• How do I find out if my unit is under warranty?

  To determine if your unit is under warranty, locate the manufacture date on the equipment's outer label. Units less than five years old are typically covered by a warranty. For specific details, we recommend contacting the manufacturer directly. If you require assistance from experienced HVAC professionals, our company is available to help.
• How do I schedule an appointment?

  Scheduling is easy—just call or submit our online form. Many homeowners contact our air conditioning company in Chesapeake, VA and beyond for free estimates, second opinions, or maintenance visits.

• Why choose Air Specialty Heating & Air Conditioning?

  We combine 49 years of experience with honest pricing and dependable service. As a leading air conditioning company in Virginia Beach, VA and surrounding areas, we deliver long-lasting comfort through expert care and family-focused values.

• How can I contact Air Specialty Heating & Air Conditioning?

  Reach out by phone, email, or our website form. We’re a trusted air conditioning company in Chesapeake, VA and beyond, ready to respond fast. Whether you need a repair, replacement, or seasonal tune-up, we’re committed to keeping Norfolk homeowners comfortable all year.